PR -
Pitney Bowes MapInfo, today announces that it has
won a contract with Flagship Housing Group to implement a sophisticated
asset management system to deliver wide-reaching management and customer
service efficiencies throughout the organisation.
With the deployment of PlanWeb(tm), a powerful browser-based corporate
intranet GIS solution, together with MapInfo Professional(r) 9.5,
Flagship Housing Group aims to initially establish a world-class Land
Terrier covering the 20,000-plus homes in its portfolio. The highly
intuitive, interactive system will enable the organisation to produce
visual, up-to-the-minute data records to enable Community Managers and
the Contact Centres to deal effectively with customers, planners,
regulators and mobile workers.
"The Pitney Bowes MapInfo solution is a great fit for Flagship" said
Colin Daine, Head of Business Solutions. "We're a Systems Thinking
organisation, focused on approaching operations from a customer
perspective, renowned for outstanding customer service - and getting it
right the first time.
"This system will give us a ubiquitous capability to respond to
customers at the point of need, from visitors to reception to asset
management and contact centres, and out in the field through mobile
devices. We expect over 150 of our IT users across the Group to deliver
tangible benefits from this unprecedented visual access at their
fingertips."
"The combined capability of PlanWeb(tm) and MapInfo Professional(r)
delivers a tailor-made solution to address the burgeoning needs of
housing associations, enabling swift and accurate action whilst reducing
operational costs and driving efficiencies," said Louise Watts, Sales
Manager, Local Government UK & Ireland of Pitney Bowes MapInfo.
"We're delighted to have secured this contract with Flagship and excited
about the potential of the system to deliver tangible benefits across
the organisation once it's fully deployed."
Once the Land Terrier is deployed, Flagship expects to realise
significantly broader capabilities from the system in respect of sharing
information with partners, like the police relating to anti-social
behaviour, for potential development opportunities and in working with
regulators.
"We selected Pitney Bowes MapInfo for this project because their
proposition clearly supported our exemplar code of practice. Combined
with its ease of use, unparalleled web-based functionality and ability
to seamlessly roll out across the Group, we believe we've made the best
possible decision to enable us to achieve our vision of benchmark
standards of service and operations," concluded Daine.
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